Lovely gilet, warm and true to size, the colour is great and looks amazing, it is unisex so will suit both

Two buttons came off when trying on.. one was missing … returned the faulty item with two other items .. left a note describing the issue with the buttons on jacket.. refund processed for the two other items .. not the jacket.. followed up advised refund will be issued by the 22/04.. No refund was issued .. followed up again to be told the item was not received by the warehouse.. when the item was actually with the other two items they processed.. and signed for when the parcel was delivered at the warehouse. Clearly the item has been lost at the warehouse through no fault of my own.. tried to speak to a supervisor who clearly had no interest in what I was trying to say.. at one point saying wait bit longer it’s not been scanned to just saying we haven’t received it no refund will be issued.. complaints team were not helpful at all.. wanted to raise a complaint to explain what’s happened.. nobody reached out to me ..only to be told this is the final decision NO Refund will be issued